ORDERING, SHIPMENT AND DELIVERY

Our packages will be send with care and respect.

In the Netherlands, your order will be delivered by Post.nl depending on your order, we will charge €2,95 (mailbox post) or €7,95 (registered mail) for shipment within the Netherlands. The moment your order gets shipped, you get an email from us. Normally you will receive your package within 24-48 hours after shipment.

You can determine your delivery address. (at home, at work etc) A PostNL postman, will deliver your registered mailed package on the address of your choice.

The package deliverer tries to deliver the package once. If you're not home, you will get a ticket to take off your package at the local post-office

WARNING: All of this applies to shipment in the Netherlands
Shipping costs for your country you will find at the product page before check-out. 

If you have any questions about delivery, please fill in the contact-form.

Delivery of your order

The estimated time of delivery is mentioned at the product you want to order.

If you pay with IDEAL or PayPal, your order will be shipped in 1 or 2 days in the Netherlands, if it's not a personalised product. If you pay by bank transfer, it can take 1 or 2 days more, because it takes a few days before the money is transferred from one bank to another.

Products that are personalized ( by engraving, ash-processing or else) will take more time to ship and deliver.

If you have any questions about delivery or shipment of your order,please fill in the contact-form.

WARNING: All of this applies to shipment in the Netherlands

Exchanges and returns

Exchanging or returning? No problem!

You can return your product ( if it's not personalized, or customized) within 14 days after delivery. If you return a product, we will pay your money back (by ideal or bank transfer), within 7 days.

The product has to be received by us in original shape and package, without any damage.

We want to process your return as good as possible. Thats why we need as much information as possible. If you want to return a product, you have to fill in a return-form and sent it to us with you package.

How can I return a product?

If you are outside The Netherlands please contact us for return instructions, before send back the goods.

To return a product you have to sent it to us through a post office.
You have to fill in a return-form and sent it to us together with you package. 
Returns are on your own cost and risk .

Return address

You can sent your return (after contact us) to:

Bejora Trading
Afd.: Retouren
Singel 12
6433AX Hoensbroek
The Netherlands

Warning: Personalized and customized products (with engravings, ash-processing, urns or else) can not be exchanged or returned

If you have any questions about return, please fill in the contact-form.